GLEAP TERMS AND CONDITIONS

Effective Date: February 22, 2026
Last Updated: February 22, 2026

Welcome to Gleap! These Terms and Conditions (“Terms”) govern your access to and use of the Gleap mobile application and related services (collectively, the “Service”). By creating an account or using the Service, you agree to be bound by these Terms.

TABLE OF CONTENTS

1. Acceptance of Terms
2. Eligibility
3. Account Registration and Security
4. User Conduct and Community Guidelines
5. Content Ownership and Licensing
6. Health Verification and Disclaimers
7. Rating System
8. Location Sharing
9. Subscription and Payment Terms (When Available)
10. Intellectual Property Rights
11. Privacy and Data Protection
12. Third-Party Services
13. Disclaimers and Limitations of Liability
14. Indemnification
15. Termination and Account Closure
16. Dispute Resolution and Arbitration
17. Governing Law and Jurisdiction
18. Changes to These Terms
19. General Provisions
20. Contact Information

1. ACCEPTANCE OF TERMS

1.1 Agreement to Terms

By accessing, downloading, installing, or using the Gleap Service, you agree to be bound by these Terms and our Privacy Policy (incorporated by reference). If you do not agree to these Terms, you must not use the Service.

1.2 Binding Contract

These Terms constitute a legally binding agreement between you (“you,” “your,” or “User”) and Gleap Limited (“Gleap,” “we,” “us,” or “our”).

1.3 Additional Terms

Certain features of the Service may be subject to additional terms and conditions, which will be presented to you at the time you access those features. Those additional terms are incorporated into these Terms by reference.

1.4 Age Requirement

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are 18 years of age or older.

2. ELIGIBILITY

2.1 Age Requirement

You must be at least 18 years old to create an account and use the Service. We do not knowingly collect information from or allow persons under 18 to use the Service.

2.2 Legal Capacity

You must have the legal capacity to enter into a binding contract. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2.3 Geographic Availability

The Service may not be available in all countries or regions. We reserve the right to restrict access based on geographic location due to legal, regulatory, or business reasons.

2.4 Prohibited Users

You may not use the Service if:

• You are under 18 years old
• You have previously been banned or suspended from Gleap for violating terms or community guidelines
• You are a convicted sex offender
• You are prohibited by law from using the Service
• Your use of the Service would violate any applicable laws or regulations

2.5 One Account Per Person

You may only create and maintain one account. Creating multiple accounts is prohibited and may result in termination of all your accounts.

3. ACCOUNT REGISTRATION AND SECURITY

3.1 Account Creation

To use the Service, you must:

• Provide accurate, current, and complete registration information (email, phone number, date of birth)
• Create a secure password
• Complete your profile with truthful information

3.2 Accuracy of Information

You represent and warrant that:

• All information you provide during registration and in your profile is accurate, current, and complete
• You will promptly update your information to maintain its accuracy
• You will not impersonate any person or entity
• You will not misrepresent your age, identity, location, or other material facts

3.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your password and account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use of your account

We will never ask for your password via email, message, or phone. Do not share your password with anyone.

3.4 Account Verification

We may require you to verify your account through:

• Email or phone number verification
• Photo verification (matching profile photos to a real-time selfie)
• Government-issued ID verification
• Other verification methods as we deem necessary

Failure to complete verification may result in account suspension or limited functionality.

3.5 Account Suspension or Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Creating multiple accounts
• Harassing or threatening other users
• Uploading inappropriate content
• Any other reason we deem necessary to protect the Service or our users

4. USER CONDUCT AND COMMUNITY GUIDELINES

4.1 Prohibited Conduct

You agree NOT to:

Illegal Activity:

• Use the Service for any illegal purpose
• Violate any local, state, national, or international law
• Promote or facilitate illegal activities (prostitution, drug trafficking, human trafficking, etc.)
• Solicit money or financial information from other users
• Engage in fraud, scams, or other deceptive practices

Harmful Behavior:

• Harass, threaten, stalk, intimidate, or abuse other users
• Send unsolicited commercial messages (spam)
• Impersonate any person or entity
• Bully, discriminate, or promote hate speech based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Post content that is violent, graphic, or disturbing
• Share content depicting or promoting self-harm or suicide

Sexual Misconduct:

• Share sexually explicit content without consent
• Request or send nude photos to users who haven't consented
• Engage in sexual harassment
• Solicit or promote prostitution or escort services
• Share or distribute non-consensual intimate images (“revenge porn”)

Privacy Violations:

• Share other users' personal information without consent (email, phone, address, etc.)
• Screenshot or record conversations without permission and share them publicly
• Use information obtained from the Service for purposes outside the Service

System Abuse:

• Use automated systems (bots, scrapers) to access the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Attempt to gain unauthorized access to our systems or other users' accounts
• Introduce viruses, malware, or other harmful code
• Circumvent security features or access controls

Misleading Content:

• Post fake or doctored health documents
• Misrepresent your health status
• Use photos that are not of you or are heavily edited to misrepresent your appearance
• Provide false information in your profile

Commercial Use:

• Use the Service for commercial or business purposes without our written permission
• Advertise or promote products or services
• Recruit users for other platforms or services
• Use the Service to build a competing product or service

4.2 Health-Related Conduct

• You may NOT upload health documents showing positive STD/STI test results
• You must NOT misrepresent your health status
• Documents must be from legitimate medical providers
• You must NOT pressure other users to share health information
• You must NOT discriminate against users based on health status

4.3 Rating System Conduct

• You may only rate users you have meaningfully interacted with (shared location or exchanged messages)
• Ratings must be honest and based on your actual experience
• You must NOT coordinate with others to manipulate ratings
• You must NOT rate users based on protected characteristics (race, religion, etc.)
• You must NOT use the rating system for harassment or retaliation

4.4 Reporting Violations

If you encounter users violating these guidelines:

• Use the in-app “Report” feature on the user's profile
• Contact support@gleap.club with details
• Provide screenshots or other evidence if available

False reports: Submitting false or malicious reports may result in your account being suspended or terminated.

4.5 Consequences of Violations

Violations of these guidelines may result in:

• Warning or content removal
• Temporary suspension of account features
• Temporary or permanent account ban
• Removal of verification badges
• Legal action (for serious violations involving illegal activity)
• Reporting to law enforcement (when required or appropriate)

We reserve the right to take action at our sole discretion, with or without prior notice.

5. CONTENT OWNERSHIP AND LICENSING

5.1 Your Content

“Your Content” means any information, photos, videos, messages, profile information, health documents, and other content you upload, post, or transmit through the Service.

5.2 Ownership

You retain ownership of Your Content. However, by uploading Your Content to the Service, you grant us certain rights as described below.

5.3 License Grant to Gleap

By posting Your Content on the Service, you grant Gleap a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to:

• Use, reproduce, modify, adapt, publish, and display Your Content
• Distribute Your Content through the Service
• Create derivative works from Your Content (e.g., translations, reformatting)
• Use Your Content for purposes of providing, improving, promoting, and protecting the Service

This license continues even after you delete Your Content or close your account, to the extent Your Content has been shared with other users or otherwise integrated into the Service.

5.4 Representation and Warranty

By posting Your Content, you represent and warrant that:

• You own Your Content or have the necessary rights to post it
• Your Content does not violate any third-party rights (copyright, trademark, privacy, publicity, etc.)
• Your Content does not violate these Terms or applicable laws
• You have obtained all necessary consents from individuals appearing in Your Content
• Your health documents are authentic and unaltered

5.5 Content Restrictions

You agree that Your Content will NOT:

• Be illegal, fraudulent, defamatory, or harmful
• Contain viruses, malware, or other harmful code
• Infringe on intellectual property rights
• Violate any person's privacy or publicity rights
• Contain sexually explicit material involving minors
• Promote violence, hate speech, or discrimination
• Contain spam or commercial solicitations

5.6 Content Moderation

We reserve the right, but are not obligated, to:

• Review, monitor, and moderate Your Content
• Remove or refuse to post any Content that violates these Terms
• Suspend or terminate accounts that repeatedly post prohibited content
• Use automated tools and human moderators to detect violations

We are not responsible for user-generated content and do not endorse any opinions expressed by users.

5.7 Removal of Content

You can remove Your Content by:

• Deleting specific photos or messages in the app
• Deleting your entire account (see Section 15)

Note: Content shared with other users (e.g., messages) may remain visible to those users even after you delete it from your account.

5.8 Health Documents

Health documents you upload are subject to additional restrictions:

• They are stored securely with standard AWS security features
• They are NOT visible to other users (only verification badges are shown)
• They are reviewed by authorized personnel only
• They must show negative STD/STI test results only
• They automatically expire and are deleted after 90 days
• You cannot manually delete them (they expire automatically or when you delete your account)

6. HEALTH VERIFICATION AND DISCLAIMERS

6.1 Health Verification Feature

Gleap offers an optional health verification feature that allows you to upload STD/STI test results to display a “Health Verified” badge on your profile.

6.2 Voluntary Participation

• Health verification is completely voluntary
• You are not required to upload health documents to use the Service
• You will not face any penalties or restrictions for choosing not to verify your health status

6.3 Acceptable Health Documents

We only accept:

• STD/STI test results showing NEGATIVE status
• Documents from recognized medical providers, laboratories, or clinics
• Tests dated within a reasonable timeframe (typically within the last 6 months)

6.4 Prohibited Health Documents

We do NOT accept:

• Test results showing POSITIVE status for any STD/STI
• Documents that have been altered, doctored, or forged
• Documents from unverified or non-medical sources
• Any health information unrelated to STD/STI testing

Important: Documents showing positive results are automatically rejected and are NOT stored on our servers.

6.5 Verification Process

• You upload a health document via the app
• The document is securely transmitted to our servers (AWS S3 Sydney)
• Our verification team reviews the document for authenticity and compliance
• If approved, a “Health Verified” badge appears on your profile
• The actual document is stored securely and is NOT visible to other users

Review Time: Verification typically takes 24-48 hours. Complex cases may take longer.

6.6 Verification Badge and Document Expiration

• The badge indicates you have uploaded acceptable health documents
• It does NOT specify which tests you took or the specific results
• Other users can see the badge but NOT your actual documents
• Health documents and badges automatically expire after 90 days
• You will need to re-upload a current document if you want to maintain verification
• You cannot manually delete health documents - they expire automatically or are deleted when you delete your account

6.7 Limitations and Disclaimers

Gleap is NOT a medical service:

• We are a dating platform, not a healthcare provider
• We do not provide medical advice, diagnosis, or treatment
• We do not endorse or recommend any medical providers or testing services
• Health verification is for informational purposes only

We do not guarantee:

• The accuracy of user-uploaded health documents
• That documents are authentic or unaltered
• That a user's current health status matches their uploaded documents
• That verified users are free from all STDs/STIs
• The medical validity of any test results

Users are responsible for:

• Ensuring the accuracy and authenticity of their documents
• Getting regularly tested for STDs/STIs
• Disclosing their current health status to partners
• Practicing safe sex and taking appropriate precautions
• Making their own informed decisions about sexual health

Health status can change:

• Test results reflect status at the time of testing only
• A negative test result does not mean a person is permanently free from infection
• STDs/STIs can be contracted after testing
• Users should get tested regularly and update their documents

No liability for health outcomes:

• We are not liable for any health consequences resulting from your use of the Service
• We are not liable for the accuracy or authenticity of health documents
• You assume all risks related to your health and sexual activity
• You are solely responsible for protecting your health

6.8 Your Responsibilities

By using the health verification feature, you agree to:

• Upload only authentic, unaltered documents
• Update your documents regularly (before the 90-day expiration) as appropriate
• Not misrepresent your health status
• Disclose relevant health information to sexual partners as appropriate
• Practice safe sex and take necessary health precautions

6.9 Misrepresentation

Uploading fake, doctored, or misleading health documents is:

• A serious violation of these Terms
• Potentially illegal in some jurisdictions (fraud, forgery)
• Grounds for immediate account termination and potential legal action

6.10 Consult Healthcare Professionals

For medical advice, diagnosis, or treatment:

• Consult qualified healthcare professionals
• Do not rely on information from Gleap or other users
• Get regularly tested for STDs/STIs at reputable medical facilities

7. RATING SYSTEM

7.1 Overview

Gleap includes a rating system that allows users to rate their experience with other users after meaningful interaction.

7.2 When You Can Rate

You can rate another user only if:

• You have shared your real-time location with them (via the location sharing feature), OR
• You have exchanged messages with them (sent at least one message each)

You cannot rate users you have only viewed or matched with but not interacted with.

7.3 Rating Scale

• Ratings are given on a scale of 1 to 5 stars
• 1 star = Very poor experience
• 5 stars = Excellent experience

7.4 Rating Criteria

You should rate based on:

• Respectfulness and courtesy
• Communication quality
• Honesty and authenticity
• Overall experience interacting with the user

You should NOT rate based on:

• Physical appearance (beyond what's shown in profile photos)
• Protected characteristics (race, religion, gender, sexual orientation, disability)
• Rejection or lack of romantic interest
• Factors outside the user's control

7.5 Aggregate Ratings

• Users' profiles display their aggregate (average) rating if they have received sufficient ratings in the form of badges
• Individual ratings are NOT displayed
• Users CAN see who gave them ratings but CANNOT see the individual rating scores
• Only the aggregate score is visible on profiles in the form of badges

7.6 Privacy of Ratings

• You can see who rated you (list of users who have rated you)
• You cannot see the individual rating score each person gave you
• You can only see your aggregate (average) rating
• We do not disclose individual rating scores to anyone

7.7 Rating Manipulation Prohibited

You may NOT:

• Coordinate with others to artificially inflate or deflate someone's rating
• Create multiple accounts to manipulate ratings
• Threaten, coerce, or incentivize users to give you specific ratings
• Trade ratings or offer compensation for ratings
• Rate users you have not genuinely interacted with

Violations will result in account suspension or termination.

7.8 Dispute or Removal of Ratings

• You cannot dispute or request removal of individual ratings you receive
• If you believe ratings were manipulated or given maliciously, contact dispute@gleap.club
• We will investigate and may remove ratings that violate these Terms
• We reserve the right to reset or adjust ratings if we detect manipulation

7.9 Ratings and Account Standing

• Consistently low ratings may result in reduced visibility in search results
• Extremely low ratings may trigger account review
• We may suspend or terminate accounts with evidence of harmful behavior reflected in ratings and reports

7.10 No Guarantees

• Ratings are subjective opinions of individual users
• We do not verify the accuracy or fairness of ratings
• A high rating does not guarantee a positive experience
• A low rating does not necessarily indicate problematic behavior

Users should make their own judgments and not rely solely on ratings.

8. LOCATION SHARING

8.1 Location Features

Gleap offers location-based features including:

• Approximate location: Your city or region shown on your profile
• Real-time location sharing: Sharing your precise GPS location with specific matches

8.2 Approximate Location (Required)

To use the Service, you must provide your city or region. This approximate location:

• Is visible on your profile
• Is used to show you relevant nearby matches
• Does NOT reveal your precise GPS coordinates or home address

8.3 Real-Time Location Sharing (Optional)

You can choose to share your precise real-time GPS location with specific matches.

How it works:

• You and a match both agree to share location
• Your real-time location is visible to each other on a map
• Sharing continues until you or the match stops sharing
• You can stop sharing at any time

Important:

• Location sharing is completely voluntary
• You control who you share location with and for how long
• Shared location is used to facilitate in-person meetings
• Sharing location with a match enables you to rate them

8.4 Location Privacy and Safety

Safety Recommendations:

• Only share location with users you trust
• Meet in public places for first meetings
• Let friends or family know where you're going
• Do not share location until you're comfortable

We do not:

• Share your precise location with anyone you haven't chosen to share with
• Display your home address publicly
• Track your location when you're not using the app (unless background location is enabled)

8.5 Location Permissions

You control location permissions in your device settings:

iOS: Settings → Privacy & Security → Location Services → Gleap (Options: Never, Ask Next Time, While Using the App, Always)

Android: Settings → Apps → Gleap → Permissions → Location (Options: Deny, Allow only while using the app, Allow all the time)

Denying location permission:

• You can still use the Service with approximate location only
• Real-time location sharing will not be available
• Some features may have reduced functionality

8.6 Background Location (Optional)

Some features may request background location access (location while app is not in use). This is optional and you can:

• Deny background location access
• Use the app with “While Using” permission only

8.7 Location Data Retention

• Real-time location shared with matches is NOT permanently stored
• Historical location data is retained for a limited time for safety and fraud prevention
• Precise location data is deleted promptly after account closure
• See our Privacy Policy (Section 10) for full details

8.8 Misuse of Location Features

You may NOT use location features to:

• Stalk, harass, or threaten other users
• Determine users' home addresses
• Track users without their knowledge or consent
• Share other users' location data with third parties

Violations will result in immediate account termination and may be reported to law enforcement.

9. SUBSCRIPTION AND PAYMENT TERMS (WHEN AVAILABLE)

9.1 Free and Paid Features

Current Status (All Free):

• Profile creation and browsing
• Unlimited matches
• Messaging
• Location sharing
• Health verification
• All other features

Future Paid Features (When Introduced): We may introduce paid subscriptions with additional premium features such as enhanced profile visibility, advanced search filters, priority customer support, additional profile customization, and other premium features to be determined.

When paid features become available:

• We will provide at least 30 days' advance notice
• You can continue using free features without subscribing
• Subscription will be completely optional
• Details of pricing and features will be clearly communicated

9.2 Subscription Plans (When Introduced)

When subscriptions become available:

• Subscription details (price, duration, features) will be clearly displayed before purchase
• Subscriptions may be offered on monthly, quarterly, or annual basis
• Prices are subject to change with notice
• Different pricing may apply in different regions

9.3 Payment Methods (When Available)

Payments will be processed through:

• Apple In-App Purchase (iOS users)
• Google Play Billing (Android users)

We will never store full credit card numbers on our servers.

9.4 Billing and Renewal (When Available)

• Subscriptions will automatically renew at the end of each billing period unless you cancel
• Your payment method will be charged at the start of each billing period
• Price may change with notice; you'll be notified before renewal at the new price
• You can cancel at any time before the next billing period

9.5 Cancellation (When Available)

You can cancel subscriptions at any time:

• iOS: Settings → [Your Name] → Subscriptions → Gleap → Cancel Subscription
• Android: Google Play Store → Menu → Subscriptions → Gleap → Cancel Subscription

Cancellation takes effect at the end of the current billing period. No refunds for partial periods.

9.6 Refunds (When Available)

Subscriptions will generally be non-refundable. Refunds may be issued at our sole discretion for:

• Technical issues preventing use of paid features
• Accidental duplicate purchases
• Other exceptional circumstances

To request a refund: Contact support@gleap.club within 14 days of purchase. Provide transaction details and reason for refund request. We will review and respond within 5-7 business days.

9.7 Price Changes (When Available)

• We may change subscription prices at any time with notice
• Price changes will not affect active subscriptions until renewal
• You'll be notified at least 30 days before a price increase
• You can cancel before the price increase takes effect

9.8 Free Trials and Promotions (When Available)

We may offer free trials or promotional pricing:

• Terms will be specified at the time of offer
• Free trials will convert to paid subscriptions unless canceled before trial ends
• Promotional pricing applies for specified periods only
• One free trial per user

9.9 Taxes (When Available)

• Prices may not include applicable taxes (VAT, GST, sales tax)
• Taxes will be added to your total based on your billing location
• Tax rates are determined by local laws
• Tax amounts will be displayed before you complete purchase

9.10 Payment Disputes (When Available)

For payment disputes or billing questions:

• Contact support@gleap.club
• For app store purchases, contact Apple or Google support
• Provide transaction details and description of issue
• We will investigate and respond within 5-7 business days

9.11 Subscription Benefits (When Available)

• Subscription benefits apply only to the account holder
• Benefits cannot be transferred to other accounts
• Benefits are non-refundable
• Benefits terminate when subscription ends or is canceled
• We may modify or discontinue subscription benefits with notice

9.12 Changes to Subscription Terms

Before introducing paid subscriptions, we will:

• Update these Terms with final subscription details
• Provide at least 30 days' advance notice
• Clearly communicate pricing and features
• Allow users to review and accept updated Terms

You will not be charged without your explicit consent.

10. INTELLECTUAL PROPERTY RIGHTS

10.1 Gleap's Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, software code, algorithms, and technology, the Gleap name, logo, and trademarks, design, layout, and user interface, and compilation of user content are owned by Gleap Limited, our licensors, or other content providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

10.2 Limited License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Service for personal, non-commercial purposes
• Download and use the Gleap mobile app on your device

This license does NOT permit you to:

• Copy, modify, distribute, sell, or lease any part of the Service
• Reverse engineer or attempt to extract source code
• Use the Service for commercial purposes without our written permission
• Remove or modify any copyright, trademark, or proprietary notices

10.3 Trademarks

“Gleap,” the Gleap logo, and other Gleap trademarks, service marks, graphics, and logos are trademarks or registered trademarks of Gleap Limited. You may not use our trademarks without our prior written permission.

10.4 Copyright Infringement

We respect intellectual property rights and expect users to do the same.

If you believe content on the Service infringes your copyright, submit a notice to our Copyright Agent at:

• Email: legal@gleap.club
• Subject: “Copyright Infringement Notice”

Your notice must include:

• Identification of the copyrighted work you claim has been infringed
• Identification of the material that is infringing (e.g., URL, screenshot)
• Your contact information (name, address, phone, email)
• A statement that you have a good faith belief the use is not authorized
• A statement that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

Counter-Notification: If your content was removed due to a copyright claim and you believe it was removed in error, you may submit a counter-notification to legal@gleap.club.

Repeat Infringers: We will terminate accounts of users who repeatedly infringe copyrights.

10.5 Feedback and Suggestions

If you provide us with feedback, suggestions, or ideas about the Service (“Feedback”):

• You grant us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate your Feedback
• We are not obligated to use your Feedback
• We are not obligated to compensate you for your Feedback

11. PRIVACY AND DATA PROTECTION

11.1 Privacy Policy

Your privacy is important to us. Our collection, use, and sharing of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you agree to the collection and use of your information as described in our Privacy Policy.

11.2 Key Privacy Points

• We collect information you provide (profile data, messages, health documents)
• We collect information automatically (device data, usage data)
• We use your information to provide and improve the Service
• We share information with service providers, law enforcement (when required), and other users (as you choose)
• We take security seriously and implement industry-standard protections
• You have rights to access, correct, and delete your data (see Privacy Policy Section 9)
• We do not use third-party analytics companies to track your behavior
• We do not sell your personal information

11.3 Data Security

While we implement reasonable security measures, we cannot guarantee absolute security. You acknowledge that:

• Internet transmission is inherently insecure
• You use the Service at your own risk
• You are responsible for maintaining the security of your account

11.4 Data Retention

• We retain your data while your account is active
• After account closure, we retain certain data for a reasonable period for safety and legal purposes
• Health documents automatically expire after 90 days or are deleted promptly after account closure
• See Privacy Policy Section 10 for full retention details

11.5 International Data Transfers

Your data may be transferred to and stored on servers outside your country of residence (primarily in Australia). By using the Service, you consent to these transfers.

See Privacy Policy Section 7 for details on safeguards for international transfers.

11.6 Your Privacy Rights

You have rights regarding your personal data, including:

• Access: See what data we hold about you
• Correction: Update inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in machine-readable format
• Object: Object to certain processing activities

To exercise your rights: Contact dpo@gleap.club

See Privacy Policy Section 9 for full details on your rights by jurisdiction.

12. THIRD-PARTY SERVICES

12.1 Third-Party Links

The Service may contain links to third-party websites, apps, or services (e.g., health clinics, testing centers, payment processors when available).

Before using third-party services, review their terms and privacy policies.

12.2 Third-Party Payment Processors (When Available)

When we introduce paid features, we will use third-party payment processors:

• Apple In-App Purchase (iOS)
• Google Play Billing (Android)

These processors will have their own terms and privacy policies. We will not store full credit card numbers.

12.3 Health Testing Services

We may provide links to STD/STI testing services for your convenience.

Use testing services at your own discretion and review their terms/privacy policies.

12.4 No Liability for Third Parties

You agree that Gleap is not liable for:

• Actions or omissions of third-party services
• Losses or damages resulting from your use of third-party services
• Privacy practices of third parties
• Accuracy or legality of third-party content
• Security breaches on third-party platforms

13. DISCLAIMERS AND LIMITATIONS OF LIABILITY

13.1 “AS IS” and “As Available” Disclaimer

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of content
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties that defects will be corrected
• Warranties regarding the results of using the Service

13.2 No Guarantee of Results

WE DO NOT GUARANTEE THAT:

• You will find a romantic partner, date, or relationship through the Service
• Users' profiles are accurate or truthful
• Users are who they claim to be
• Health verification badges reflect users' current health status
• Ratings accurately reflect users' character or behavior
• The Service will meet your expectations or needs

13.3 User Responsibility

YOU ARE SOLELY RESPONSIBLE FOR:

• Your interactions with other users
• Verifying the identity and representations of users you meet
• Your personal safety when meeting users in person
• Practicing safe sex and protecting your health
• Conducting background checks or taking other safety precautions as you deem appropriate

WE DO NOT CONDUCT BACKGROUND CHECKS OR VERIFY THE IDENTITY, CRIMINAL RECORD, OR HEALTH STATUS OF USERS.

13.4 Health Disclaimers

GLEAP IS NOT A MEDICAL SERVICE:

• We do not provide medical advice, diagnosis, or treatment
• Health verification is for informational purposes only
• We do not guarantee the accuracy or authenticity of health documents
• We are not liable for any health consequences resulting from use of the Service
• You should consult healthcare professionals for medical advice

HEALTH STATUS CAN CHANGE:

• Test results reflect status at time of testing only
• Users may contract infections after testing
• You should practice safe sex regardless of verification status

13.5 No Liability for User Content and Conduct

WE ARE NOT RESPONSIBLE FOR:

• Content posted by users (including false, offensive, or harmful content)
• Conduct of users on or off the Service
• Disputes between users
• Harm resulting from user interactions (online or in person)

WE DO NOT PRE-SCREEN OR VERIFY USER CONTENT.

13.6 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

WE (GLEAP LIMITED, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS) WILL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or goodwill
• Service interruptions or loss of access
• Unauthorized access to or alteration of your content
• Statements or conduct of any third party on the Service
• Any other damages arising out of your use of the Service

THIS LIMITATION APPLIES TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MAXIMUM LIABILITY: In jurisdictions that do not allow exclusion of certain damages, our total liability to you for all claims arising out of or related to the Service will not exceed the greater of: (a) The amount you paid to us in the 12 months before the claim arose, OR (b) $100 USD.

13.7 Jurisdictions That Do Not Allow Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations may not apply to you, and our liability will be limited to the extent permitted by law.

13.8 No Liability for Third Parties

We are not liable for the acts or omissions of:

• Third-party service providers (payment processors when available, cloud hosts, etc.)
• Users of the Service
• Third-party websites or services linked from the Service

13.9 Basis of the Bargain

You acknowledge that the disclaimers and limitations in this Section 13 are fundamental elements of the agreement between you and Gleap, and that the Service would not be provided to you without these limitations.

14. INDEMNIFICATION

14.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Gleap Limited, our affiliates, officers, directors, employees, agents, licensors, and service providers (collectively, “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service, including your interactions with other users, meetings with other users in person, and content you post or share
• Your violation of these Terms, including prohibited conduct, misuse of the Service, and violations of our community guidelines
• Your violation of any rights of third parties, including intellectual property infringement, privacy violations, and defamation or harm to reputation
• Your violation of any laws or regulations, including fraud or illegal activity, harassment or stalking, and distribution of harmful content
• Misrepresentation or fraud, including false health documents, impersonation, and misrepresenting your identity or intentions
• Content you upload, including photos, videos, or other content that infringes rights, health documents that are fake or altered, and offensive or harmful content

14.2 Indemnification Process

If a claim arises that triggers your indemnification obligation:

• We will notify you of the claim (if feasible)
• You will cooperate with us in defending the claim
• We reserve the right to assume exclusive defense and control of any matter subject to indemnification
• You will not settle any claim without our prior written consent

14.3 Survival

Your indemnification obligations survive termination of your account or these Terms.

15. TERMINATION AND ACCOUNT CLOSURE

15.1 Your Right to Terminate

You may close your account at any time by:

• In-app: Settings → Account → Delete Account
• Email: support@gleap.club with subject “Account Deletion Request”

15.2 Effects of Account Closure

When you close your account:

• Your profile will no longer be visible to other users
• You will no longer be able to access the Service
• Your messages will be deleted from your view (may remain visible to recipients)
• Subscriptions will be canceled if applicable (no refunds for partial periods)
• We will retain certain data for a reasonable period for safety purposes (see Privacy Policy Section 10)
• Health documents will be deleted promptly (if still within 90-day period)

15.3 Our Right to Terminate

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

Violation of Terms:

• Prohibited conduct (Section 4)
• Misrepresentation or fraud
• Harassment or abuse of users
• Creating multiple accounts

Safety Concerns:

• Threatening or violent behavior
• Sexual misconduct
• Harmful or illegal activity
• Reports of off-platform harm

Technical or Business Reasons:

• Suspected unauthorized access or security breach
• System abuse or manipulation
• Commercial or competitive use
• Prolonged inactivity

15.4 Immediate Termination

We may immediately terminate your account without notice for:

• Serious violations of Terms (illegal activity, violence, sexual exploitation)
• Creating imminent harm or danger to users
• Legal requirements or court orders

15.5 Effects of Termination by Us

If we terminate your account:

• You will lose access to the Service immediately
• You forfeit any unused subscription time if applicable (no refunds)
• You may be banned from creating new accounts
• We may retain certain data as described in the Privacy Policy

15.6 No Liability for Termination

We are not liable to you or any third party for termination of your account, including:

• Loss of access to your account or content
• Deletion of your messages or profile
• Loss of matches or connections
• Forfeited subscription fees (when applicable)
• Any other losses resulting from termination

15.7 Survival of Terms

The following sections survive termination:

• Section 5 (Content Ownership and Licensing)
• Section 10 (Intellectual Property)
• Section 13 (Disclaimers and Limitations of Liability)
• Section 14 (Indemnification)
• Section 16 (Dispute Resolution and Arbitration)
• Section 17 (Governing Law and Jurisdiction)
• Any other provisions that by their nature should survive

15.8 Reactivation

If your account was closed due to inactivity:

• You may request reactivation by contacting support@gleap.club
• We may require you to verify your identity
• We reserve the right to deny reactivation

If your account was terminated by us:

• Reactivation is generally not permitted
• You may appeal termination by contacting legal@gleap.club
• We will review appeals on a case-by-case basis

16. DISPUTE RESOLUTION AND ARBITRATION

16.1 Informal Dispute Resolution

Before filing a legal claim, you agree to first contact us at legal@gleap.club to attempt to resolve the dispute informally.

Process:

• Send a written description of your dispute to legal@gleap.club
• Include your name, account details, and desired resolution
• We will respond within 30 days with a proposed resolution
• Both parties will negotiate in good faith for 60 days

If we cannot resolve the dispute within 60 days, either party may proceed with formal dispute resolution.

16.2 Binding Arbitration

YOU AND GLEAP AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY BETWEEN YOU AND GLEAP ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT AS SPECIFIED BELOW IN SECTION 16.6.

This means:

• You waive your right to have disputes heard in court before a judge or jury
• You waive your right to participate in a class action lawsuit or class-wide arbitration
• An arbitrator, not a judge or jury, will resolve disputes

16.3 Arbitration Rules and Forum

For users outside of California:

• Arbitration will be administered by the Hong Kong International Arbitration Centre (HKIAC)
• Rules: HKIAC Administered Arbitration Rules (current version)
• Location: Hong Kong
• Language: English
• Number of arbitrators: One (1)

For California users:

• Arbitration will be administered by JAMS (Judicial Arbitration and Mediation Services)
• Rules: JAMS Streamlined Arbitration Rules & Procedures
• Location: Your county of residence or another mutually agreed location
• Language: English

Small Claims Court (All Users):

• Either party may bring a claim in small claims court if it qualifies
• The claim must be brought in the court's proper jurisdiction

16.4 Arbitration Process

Initiating Arbitration:

• Submit a demand for arbitration to HKIAC (or JAMS for California users)
• Provide a copy to Gleap at: legal@gleap.club
• Include: Description of dispute, amount of damages sought, desired resolution

Arbitrator's Powers:

• The arbitrator may award any relief available in court (damages, injunctions, declaratory relief)
• The arbitrator's decision is final and binding on both parties
• The arbitrator's award may be entered as a judgment in any court of competent jurisdiction

Fees and Costs:

• Each party is responsible for their own attorneys' fees and costs
• HKIAC/JAMS administration fees will be split equally unless the arbitrator decides otherwise
• If you cannot afford fees, contact us to discuss payment arrangements

16.5 Class Action Waiver

YOU AND GLEAP AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

This means:

• Claims must be brought individually
• You cannot act as a class representative or participate in a class action
• Claims cannot be consolidated with claims of other users (except as specified below)

Exception - Batch Arbitration: If 25 or more similar claims are filed, they may be resolved in batches for administrative efficiency.

16.6 Exceptions to Arbitration

The following disputes are NOT subject to arbitration:

• Small claims court: Claims that qualify for small claims court (subject to jurisdictional limits)
• Intellectual property claims: Disputes about intellectual property infringement
• Injunctive relief: Claims seeking emergency injunctive relief to prevent irreparable harm
• Governmental actions: Claims brought by government agencies

16.7 Opt-Out Right (California and Other Applicable Jurisdictions)

If you are a California resident or otherwise entitled to an opt-out right under applicable law:

You may opt out of arbitration within 30 days of creating your account or accepting updated Terms containing an arbitration clause.

To opt out:

• Email: legal@gleap.club
• Subject: “Arbitration Opt-Out”
• Include: Your full name, email address, phone number, and a clear statement that you wish to opt out of arbitration

If you opt out:

• This arbitration clause will not apply to you
• Disputes will be resolved in court (see Section 17)
• All other Terms remain in effect

16.8 Severability

If any portion of this arbitration clause is found to be invalid or unenforceable, the remainder will continue to be valid and enforceable, except:

• If the class action waiver is found invalid, the entire arbitration clause is void
• If arbitration is unavailable for any claim, that claim may be brought in court

16.9 Changes to Arbitration Terms

If we make material changes to this arbitration clause:

• We will notify you at least 30 days in advance
• Changes will not apply to disputes that arose before the change
• You may opt out of changes using the process in Section 16.7

17. GOVERNING LAW AND JURISDICTION

17.1 Governing Law

These Terms and your use of the Service are governed by the laws of Hong Kong, without regard to its conflict of law principles.

For EEA, UK, and Swiss users: Mandatory consumer protection laws of your country of residence may also apply.

17.2 Jurisdiction (If Arbitration Does Not Apply)

If arbitration does not apply to your dispute (e.g., you opted out, or the dispute is excepted from arbitration):

For users outside the EEA, UK, and Switzerland: You agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

For EEA, UK, and Swiss users: You may bring claims in the courts of Hong Kong or in the courts of your country of residence (at your choice). We may bring claims against you only in the courts of your country of residence.

17.3 United Nations Convention

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does NOT apply to these Terms.

17.4 Statute of Limitations

You must bring any claim arising out of these Terms or the Service within ONE (1) YEAR after the claim arises, or the claim is permanently barred.

This limitation period is shorter than what may be allowed by law in your jurisdiction, but you agree to this shorter period.

18. CHANGES TO THESE TERMS

18.1 Right to Modify

We reserve the right to modify these Terms at any time. When we make changes, we will:

For Material Changes:

• Post the updated Terms on the Service
• Update the “Effective Date” at the top
• Notify you via in-app notification, email to your registered address, and push notification (if enabled)
• Provide 30 days' notice before changes take effect

For Non-Material Changes:

• Update the “Last Updated” date
• Post the revised Terms on the Service
• No individual notice required

18.2 Your Acceptance of Changes

By continuing to use the Service after changes take effect, you accept the updated Terms.

If you do not agree with changes:

• Stop using the Service
• Delete your account before changes take effect
• Contact us with concerns: legal@gleap.club

18.3 Previous Versions

Previous versions of these Terms are available upon request:

• Email: legal@gleap.club
• Subject: “Previous Terms Request”
• Specify the date or version you'd like to review

19. GENERAL PROVISIONS

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms presented to you, constitute the entire agreement between you and Gleap regarding the Service and supersede any prior agreements.

19.2 Assignment

You may not assign or transfer these Terms or your account to any third party without our written consent.

We may assign or transfer these Terms or our rights and obligations to an affiliate or subsidiary, or a successor entity in a merger, acquisition, or sale of assets.

19.3 Severability

If any provision of these Terms is found to be invalid or unenforceable:

• That provision will be modified to the minimum extent necessary to make it valid and enforceable
• If modification is not possible, the provision will be severed
• The remaining provisions will remain in full force and effect

19.4 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

Any waiver must be in writing and signed by an authorized representative of Gleap.

19.5 Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, fires)
• Acts of war, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Pandemics or public health emergencies

19.6 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Gleap. You are an independent user of the Service.

19.7 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except: Indemnified Parties (Section 14) are third-party beneficiaries of your indemnification obligations.

19.8 Notice

To contact us:

• Email: legal@gleap.club (for legal matters)
• Email: support@gleap.club (for general inquiries)
• Mail: Gleap Limited, Unit 1103, 11/F, Mow Hing Industrial Building, No. 205 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

We will contact you via: email to your registered address, in-app notifications, and push notifications (if enabled).

Notices are effective:

• Email: When sent to the email address on file
• In-app: When posted in the app
• Mail: 5 business days after mailing

19.9 Language

These Terms are drafted in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

19.10 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

19.11 Mobile Application Stores

If you downloaded the Gleap app from Apple App Store or Google Play Store:

• You acknowledge that these Terms are between you and Gleap, not Apple or Google
• Apple and Google are not responsible for the Service or these Terms
• Apple and Google are third-party beneficiaries of these Terms and may enforce them
• Apple and Google's terms also apply to your use of the app

19.12 Export Controls

You agree to comply with all applicable export and import laws when using the Service. You may not use the Service if you are located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country.

20. CONTACT INFORMATION

20.1 General Inquiries

20.2 Legal Matters

20.3 Privacy Matters

20.4 Security Issues

20.5 Mailing Address

20.6 Business Hours

• Email support: Monitored 24/7, responses within 24-48 hours
• Phone support: Not currently available
• Emergency security issues: Responded to immediately

ACKNOWLEDGMENT

BY CREATING AN ACCOUNT OR USING THE GLEAP SERVICE, YOU ACKNOWLEDGE THAT:

• You have read and understood these Terms and Conditions
• You have read and understood our Privacy Policy
• You are at least 18 years old
• You agree to be bound by these Terms
• You understand the health verification disclaimers and limitations
• You understand that health documents automatically expire after 90 days
• You understand the arbitration and class action waiver provisions
• You understand that Gleap is not a medical service and does not provide medical advice
• You are solely responsible for your interactions with other users and your safety
• You understand your privacy rights and how to exercise them
• You consent to the collection, use, and sharing of your information as described in the Privacy Policy
• You understand that all features are currently free and will be notified before any paid features are introduced
• You understand that you can see who rated you but not their individual rating scores

If you do not agree to these Terms, you must immediately stop using the Service and delete your account.

End of Terms and Conditions

Effective Date: February 22, 2026 — Version: 1.0

Gleap Limited — Company Number: 3219068 — Hong Kong

Copyright © 2026. GLEAP LIMITED. All rights reserved.